refund policy
1No refunds
All payments for Coven Codes membership are final. We do not offer refunds for any billing period, including partial months, unused access, or periods where you did not log in.
2Cancel anytime
You can cancel your membership at any time from your account page inside the portal, or by emailing support@covencodes.app. Cancellation stops all future billing. There is no cancellation fee and no minimum term.
3What happens when you cancel
Your access continues until the end of the billing period you have already paid for. After that date, access to the portal ends. We do not charge you again.
4Digital access
Coven Codes is a digital membership. Access is granted immediately on payment, which is why payments are not refundable once a billing period has begun.
5Failed payments
If a payment fails, access is paused until the payment method is updated. We attempt the charge again on a schedule set by our payment processor. Continued failure ends the membership.
6Duplicate or incorrect charges
If you are charged twice for the same billing period, or charged after cancelling, contact support@covencodes.app and we will correct it.
7Statutory rights
Nothing in this policy limits any rights you have under the consumer law of Australia that cannot be excluded by agreement.